1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Report Templates View

Figure 9: Report Templates Tab View

The report templates view contains a list of all available report templates located in the specified reports directory. From here the following functions are available:

• Add New Report: Creates a new user-defined report based on the selected report template and adds it to the list of user-defined reports.
  
  
• Load Ad-Hoc: Loads an ad-hoc copy of the selected report template and displays it on a new tab within the main window. Reports run using this method are not saved to the user-defined reports list.
  
  
• Describe File: This extracts the text-based description contained within the selected template file and displays it in a pop-up window. This is useful if you do not know what information the selected template displays.

Report Scheduling View >>>