1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

The Error Console

If an error occurs within the web reports module, you will be re-directed to the error console. This screen is used to display all useful information regarding the error so that it is possible to quickly identify the source of the error and its cause. The error console is split into 3 individual sections:

1. Error Information
   Displays specific information relating to the error that occurred including the error message, error source, and the error stack trace.
   
   
2. Session Information
   Displays information specifically related to the logged on users session including session id and their session variables.
   
   
3. Application Information
   Displays information specifically related to the applications variables. These are background values which the user does not see but are useful during the debugging process.
   

If the need to contact Richmond Systems technical support arises, then it is recommended that the error information available in the console is included with any email correspondence in order to help with the technical support process.