1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

The Main Window

Once logged in, the main interface screen displays a series of tab pages along the top of the screen for access to the reporting functions. These tabs include:

• Quick Reports >>>
• User-Defined Reports View >>>
• Report Template View >>>
• Report Scheduling View >>>

The visibility of these tabs may vary depending on the settings chosen within the Setup Console.

There is also an additional combo box at the top of the screen titled My latest print screen reports. This contains details of the last 10 print screen reports that you have generated from within the main SupportDesk client (to access these press the print screen toolbar button). These historical reports can be re-run at any time by simply selecting the required entry from the list and pressing the Load button next to it.