1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

User Defined Reports View

Figure 8: User-Defined Reports Tab View

The User-Defined Reports view displays all user configured reports that exist within the service desk. From this tab you can perform the following functions:

• Load Report: This loads the specified report and displays it on a separate tab page.
• Load Ad-hoc: This loads the specified report and displays it on a separate tab page.
• Describe Report: This extracts the text-based description contained within the selected reports template file and displays it in a pop-up window.
• Delete Report: This deletes the selected report from the list once that you have confirmed the action.
• Show SQL: This displays the selected reports underlying SQL query string which can be modified if required.
• Refresh List: This refreshes the report list to display the latest information. It is sometimes necessary to use this function after a new report has been added to the list.

Report Templates View >>>